Contact Us

We are committed to providing clear, reliable, and professional customer support for customers purchasing women’s swimwear, sweatshirts, and sportswear through our website. If you have any questions about our products, orders, delivery, returns, payments, or website services, please contact us using the details below.

Company: Cotsmere
Address: 5 PRIORWAY AVENUE, BORROWASH, DERBY, DE72 3HW
Email: support@cotsmere.online
Telephone: +44 7800077455

1. General Enquiries

For general questions regarding our website, products, services, ordering process, or customer support, please contact us by email or telephone. We will make reasonable efforts to provide clear and accurate information in response to your enquiry.

2. Product Enquiries

If you require further information about any women’s swimwear, sweatshirts, or sportswear displayed on our website, you may contact us before placing an order. Please provide the product name and any other relevant product information so that we can identify the item concerned.

3. Order Enquiries

For questions about an order that has already been placed, please include sufficient order information in your message so that we can locate and review the relevant order. This may include your order number, the name used when placing the order, and the email address associated with the purchase.

4. Order Changes

If you wish to request a change to an order, please contact us as soon as possible. Whether a change can be made will depend on the status of the order at the time we receive your request. Orders that have already entered processing, fulfilment, or dispatch may not be capable of being changed.

5. Order Cancellation Requests

Customers who wish to request cancellation of an order should contact us as soon as possible. Any cancellation request will be reviewed according to the status of the order and any applicable consumer rights. Contacting us does not automatically guarantee that an order can be cancelled before dispatch.

6. Delivery and Shipping Enquiries

If you have questions about the delivery of your order, please contact us with your order details. Where available, please also provide any relevant tracking or delivery information so that we can better understand and investigate the issue.

7. Delayed Orders

If your order appears to be delayed, please contact us and provide your order number and any delivery information available to you. We will review the information associated with your order and assist where reasonably possible.

8. Missing or Incorrect Items

If you receive an order with a missing item or an item that is different from what you ordered, please contact us promptly. Please provide your order details and a clear description of the issue. We may request photographs or other reasonable information where necessary to help us assess the matter.

9. Damaged Items

If an item arrives damaged, please contact us as soon as reasonably possible after delivery. Please provide your order information and details of the damage. Photographs showing the condition of the product and packaging may be requested where reasonably necessary to assess the issue and determine an appropriate resolution.

10. Returns and Refund Enquiries

For questions concerning returns, refunds, exchanges, or returned products, please contact us by email. Please include your order information and explain the reason for your enquiry. Any return or refund request will be handled in accordance with our applicable return and refund terms and your statutory rights under UK consumer law.

11. Payment Enquiries

If you have a question concerning a payment associated with an order, please contact us with sufficient information for us to identify the transaction. For security reasons, customers should not send full payment card numbers, security codes, passwords, or other highly sensitive financial information by email.

12. Product Size and Fit Questions

Customers who need assistance regarding product sizing or fit may contact us before ordering. Because fit can vary depending on the product, design, fabric, and individual preference, any sizing information provided should be considered general guidance rather than a guarantee of a particular fit.

13. Website Technical Issues

If you experience a technical problem while using our website, such as difficulty accessing a page, placing an order, or completing a website function, please contact us and describe the issue in as much detail as reasonably possible. Information about the page or feature affected may help us investigate the problem.

14. Account and Personal Information Enquiries

If you contact us regarding personal information, customer details, or privacy-related matters connected with your use of our website, please provide enough information for us to understand your request. We may need to take reasonable steps to verify your identity before disclosing, changing, or deleting personal information.

15. Complaints

If you are dissatisfied with a product, order, or service you have received, you may submit a complaint by email. Please explain the issue clearly and provide any relevant order information. We will review complaints in a reasonable and fair manner and will seek to provide an appropriate response based on the circumstances.

16. Written Correspondence

Written correspondence relating to our website, products, or customer service may be sent to:

Cotsmere
5 PRIORWAY AVENUE
BORROWASH
DERBY
DE72 3HW
United Kingdom

When writing to us, please provide sufficient information for us to understand your enquiry and respond appropriately.

17. Customer Information Accuracy

When contacting us, customers are responsible for providing accurate and complete information. Incorrect or incomplete order numbers, names, email addresses, delivery details, or product information may make it more difficult for us to investigate or resolve an enquiry.

18. Communication Security

Customers should avoid sending passwords, complete payment card details, card security codes, or other unnecessary sensitive information through ordinary email communications. We will only request information that is reasonably necessary to identify an order, verify a request, or provide customer support.

19. Customer Service Communications

When you contact us, we may use the contact information you provide to respond to your enquiry, investigate an order-related matter, provide customer support, or communicate information reasonably necessary to resolve your request. Customer communications may be retained where reasonably necessary for customer service, legal, administrative, fraud-prevention, or record-keeping purposes.

20. Contact Details

For customer support and enquiries relating to our website and products, please use the following contact details:

Company: Cotsmere
Email: support@cotsmere.online
Telephone: +44 7800077455
Address: 5 PRIORWAY AVENUE, BORROWASH, DERBY, DE72 3HW