Privacy Policy

1. Introduction

This Privacy Policy explains how Cotsmere collects, uses, stores, protects, and handles personal information when individuals visit or use our website, place an order, contact us, request customer support, or otherwise interact with our online store.

Cotsmere sells women’s clothing, including Women - Swimwear, Women - Sweatshirts, and Women - Sportswear.

We are committed to handling personal information fairly, lawfully, transparently, and securely in accordance with applicable United Kingdom data protection requirements.

2. Contact Details

For questions, requests, or concerns relating to this Privacy Policy or the handling of personal information, you may contact us using the following details:

Company: Cotsmere
Address: 5 PRIORWAY AVENUE, BORROWASH, DERBY, DE72 3HW
Email: support@cotsmere.online
Telephone: +44 7800077455

3. Personal Information We May Collect

Depending on how you interact with our website, we may collect personal information including:

Your full name
Billing address
Delivery address
Email address
Telephone number
Order details
Products purchased
Product quantities
Order value
Delivery information
Payment-related transaction information
Communications sent to our customer service team
Return and refund information
Details provided when submitting enquiries or requests
Information about your interactions with our website
Device and browser information
IP address
Information necessary to prevent fraud, misuse, or unauthorised transactions

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

4. Information You Provide Directly

You may provide personal information directly to us when you:

Place an order
Enter billing or delivery information
Contact us by email
Contact us by telephone
Request information about a product
Ask for assistance with an order
Submit a return or refund request
Report a problem with a product or delivery
Update information relating to an existing order
Communicate with us regarding customer service matters

You are responsible for ensuring that the information you provide is accurate and complete.

5. Information Collected Automatically

When you access or use our website, certain technical information may be collected automatically.

This may include information such as your IP address, browser type, device type, operating system, pages viewed, approximate interaction times, referring pages, website activity, and technical information required for the operation and security of the website.

Such information may be used to maintain website functionality, improve performance, identify technical problems, protect the website from misuse, and understand how visitors interact with the website.

6. How We Use Personal Information

We may use personal information for purposes including:

Processing and confirming orders
Arranging the preparation and delivery of purchased products
Communicating regarding order status
Providing customer service
Responding to enquiries
Managing returns and refunds
Handling complaints
Verifying transaction information
Maintaining order and transaction records
Detecting or preventing fraud
Protecting our website and customers
Resolving technical or operational problems
Improving website functionality and customer experience
Complying with applicable legal, accounting, tax, or regulatory obligations
Establishing, exercising, or defending legal claims where necessary

We do not use personal information for purposes that are incompatible with the reason for which the information was collected unless permitted or required by law.

7. Lawful Basis for Processing

Where UK data protection law requires a lawful basis for processing personal information, our processing may rely on one or more of the following grounds:

Contractual necessity:
Where processing is necessary to accept, process, fulfil, deliver, manage, return, or refund an order.

Legal obligation:
Where we are required to process or retain information to comply with applicable legal, regulatory, accounting, or taxation requirements.

Legitimate interests:
Where processing is reasonably necessary for the operation, protection, improvement, or administration of our business and those interests are not overridden by the rights and interests of the individual.

Consent:
Where processing requires consent and you have provided that consent.

Where consent is relied upon, you may withdraw it where legally permitted.

8. Order and Transaction Information

When an order is placed, we may process information required to identify the customer, identify the products ordered, verify the order, arrange payment processing, prepare the shipment, communicate about the transaction, and maintain appropriate transaction records.

Order records may contain information such as your name, contact details, delivery details, billing details, products ordered, order value, transaction status, delivery status, returns, refunds, and customer service communications.

We may retain appropriate transaction records where required for accounting, taxation, fraud prevention, dispute handling, or legal compliance.

9. Payment Information

Payment information submitted during checkout may be processed through payment service providers or other parties involved in completing the transaction.

We may receive information relating to payment status, transaction references, payment confirmation, failed payments, refunds, or other information necessary to administer an order.

We do not require customers to provide payment information through ordinary customer service communications unless specifically necessary and appropriate for resolving a transaction issue.

Customers should not send sensitive payment credentials through ordinary email correspondence.

10. Sharing Personal Information

We may share personal information only where reasonably necessary for legitimate business operations, order fulfilment, legal compliance, website administration, or customer service.

Recipients may include service providers involved in:

Payment processing
Order administration
Website hosting
Website maintenance
Delivery and logistics
Information technology support
Fraud prevention
Security services
Professional accounting or legal support where required

We expect service providers handling personal information on our behalf to process information appropriately and only for authorised purposes.

Personal information may also be disclosed where required by law, regulation, court order, lawful authority, or where disclosure is reasonably necessary to protect legal rights.

11. Delivery Information

To deliver an order, it may be necessary to provide relevant personal information to delivery or logistics service providers.

This information may include:

Customer name
Delivery address
Telephone number
Email address
Order reference
Delivery instructions where supplied

Only information reasonably necessary to arrange or manage delivery should be provided for this purpose.

12. Cookies and Similar Technologies

Our website may use cookies or similar technologies that support essential website functionality, customer sessions, checkout processes, website preferences, security, performance, and website analysis.

Some technologies may be necessary for the website to operate correctly, while others may depend on customer preferences or consent where required.

Information collected through these technologies may include device information, browser information, website activity, session data, and technical identifiers.

Customers may be able to control certain cookie settings through their browser or available website controls.

Disabling essential technologies may affect the operation of certain website functions.

13. Data Security

We take reasonable administrative, organisational, and technical measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration, disclosure, or destruction.

Security measures may include access restrictions, account controls, secure systems, technical safeguards, appropriate information handling procedures, and measures intended to reduce unauthorised access.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own devices, passwords, accounts, and communications.

14. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or where continued retention is required or permitted by law.

Retention periods may depend on:

The type of information
The purpose for which it was collected
The existence of an active customer relationship
Order and transaction requirements
Accounting obligations
Tax obligations
Fraud prevention requirements
Customer service requirements
Legal claims or disputes
Applicable statutory requirements

When information is no longer reasonably required, it may be deleted, anonymised, or otherwise securely handled in accordance with appropriate procedures.

15. Customer Communications

If you contact us regarding an order, product, return, refund, complaint, delivery, or other enquiry, we may retain the communication and related information where necessary to respond to you and maintain appropriate records.

Communications may contain:

Your name
Email address
Telephone number
Order information
Details of your enquiry
Supporting information you provide
Our response
Information relating to the resolution of the matter

Please avoid sending unnecessary sensitive personal information when contacting us.

16. Your Data Protection Rights

Subject to applicable UK data protection law and any relevant legal limitations, individuals may have rights relating to their personal information.

These may include the right to:

Request access to personal information held about you
Request correction of inaccurate information
Request completion of incomplete information
Request deletion of personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of certain information where applicable
Withdraw consent where processing is based on consent
Raise concerns about how personal information is being handled

Not every right applies in every situation. Certain information may need to be retained where required by law or where necessary for legitimate legal purposes.

17. Exercising Your Rights

To make a privacy-related request, please contact us at:

Email: support@cotsmere.online
Telephone: +44 7800077455
Address: 5 PRIORWAY AVENUE, BORROWASH, DERBY, DE72 3HW

When submitting a request, please provide sufficient information for us to understand and respond to the request.

Where reasonably necessary, we may request information to confirm your identity before disclosing, correcting, deleting, or otherwise changing personal information.

This helps protect customers against unauthorised access to their information.

18. Children’s Personal Information

Our website and products are not intended to require children to provide personal information independently for the ordinary purchase of Women - Swimwear, Women - Sweatshirts, or Women - Sportswear.

We do not knowingly seek to collect personal information from children where such collection would be inappropriate.

If we become aware that personal information relating to a child has been provided improperly, we may take reasonable steps to review and remove the information where appropriate and legally permitted.

19. Changes to This Privacy Policy

We may revise this Privacy Policy when necessary to reflect changes to our business operations, website functionality, data handling practices, legal requirements, or regulatory obligations.

The version displayed on the website will represent the privacy information currently applicable to the website.

Customers are encouraged to review this Privacy Policy periodically to understand how personal information is handled.

20. Privacy Enquiries and Complaints

If you have questions, concerns, requests, or complaints regarding personal information or this Privacy Policy, please contact us directly.