Terms and Conditions

These Terms and Conditions govern the use of this website and the purchase of products offered through it. By accessing this website, browsing its content, creating an order, or purchasing any product, you agree to comply with these Terms and Conditions. Please read them carefully before placing an order.

1. Business Information

This website is operated by:

Cotsmere
5 PRIORWAY AVENUE
BORROWASH
DERBY
DE72 3HW
United Kingdom

Email: support@cotsmere.online
Telephone: +44 7800077455

These Terms and Conditions apply to products offered through the website, including Women’s Swimwear, Women’s Sweatshirts, Women’s Sportswear, and other products that may be made available from time to time.

2. Acceptance of These Terms

By using this website or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these terms, you should not place an order through the website.

We recommend reviewing these Terms and Conditions before each purchase because the terms applicable to your order are those displayed on the website when your order is submitted.

Nothing in these Terms and Conditions is intended to restrict or exclude any rights that consumers are entitled to under applicable UK law.

3. Eligibility to Place an Order

You must have the legal capacity to enter into a binding contract in order to purchase products from this website.

When placing an order, you are responsible for ensuring that all information you provide is accurate, complete, and current.

This includes your name, billing details, delivery information, email address, telephone number, and any other information required to process the order.

You are responsible for correcting inaccurate information as soon as possible.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

4. Product Information

We take reasonable care to ensure that product descriptions, specifications, photographs, colours, sizes, materials, and other information displayed on the website are accurate.

However, product images are provided for illustrative purposes. The appearance of colours may vary depending on screen settings, lighting, device type, and other technical factors.

For clothing products, minor differences in measurements, stitching, finish, texture, placement of patterns, or colour shades may occur due to normal manufacturing processes.

Customers should review the product description and available sizing information carefully before purchasing Women’s Swimwear, Women’s Sweatshirts, Women’s Sportswear, or any other clothing item.

Where there is an obvious error in a product description, price, or specification, we reserve the right to correct that error.

5. Product Availability

All products are subject to availability.

Adding a product to a shopping basket does not reserve the product or guarantee that it will remain available until checkout is completed.

In some circumstances, a product may become unavailable after an order has been submitted.

If we cannot supply a product that you have ordered, we may contact you using the contact details provided with your order.

Where payment has already been received for an unavailable product and the order cannot be fulfilled, the relevant amount will be refunded using an appropriate method.

We reserve the right to discontinue, replace, modify, or limit the availability of products offered through the website.

6. Prices

Product prices will be displayed on the relevant product or checkout pages.

The price payable for a product will normally be the price shown at the time your order is submitted, subject to correction of obvious pricing errors.

Any applicable delivery costs or additional charges will be displayed during the ordering process where applicable.

We may change product prices at any time, but price changes will not normally affect orders that have already been accepted.

If a product is displayed at an obviously incorrect price due to a technical, administrative, or typographical error, we are not required to supply the product at that incorrect price where the error could reasonably have been recognised.

7. Placing an Order

When you submit an order through the website, you are making an offer to purchase the products listed in your order.

Submitting an order does not automatically mean that the order has been accepted.

After an order is submitted, you may receive an electronic acknowledgement confirming that the order request has been received.

An acknowledgement of receipt is not necessarily confirmation that a binding contract has been formed.

We reserve the right to review an order before accepting it.

Customers should check their order carefully before completing checkout, including product type, colour, size, quantity, delivery information, and payment details.

8. Order Acceptance and Refusal

We reserve the right to refuse, cancel, or limit an order where reasonably necessary.

This may include circumstances involving:

Suspected fraud or unauthorised payment.

Incorrect or incomplete customer information.

Product unavailability.

Obvious pricing or product information errors.

Technical problems affecting the website or payment process.

Suspected misuse of promotions.

Orders that cannot reasonably be fulfilled.

Unusually large quantities that appear inconsistent with normal consumer purchasing.

Where an order is cancelled after payment has been successfully received, an appropriate refund will be arranged for the cancelled portion of the order.

9. Payment

Customers must provide valid and authorised payment information when placing an order.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

The order may not be processed or dispatched unless the required payment has been successfully authorised or received.

If payment is declined, reversed, cancelled, disputed, or otherwise unsuccessful, we may suspend or cancel the relevant order.

You remain responsible for ensuring that all payment information provided during checkout is correct.

We will not intentionally charge you more than the amount properly due for your confirmed order.

10. Delivery

Products will be delivered to the delivery address supplied when the order is placed.

Customers are responsible for providing a complete and accurate delivery address.

Any delivery period provided through the website should be treated as an estimate unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transport disruption, customs procedures, public emergencies, or other unforeseen events.

Where a delivery issue occurs, customers may contact us using the email address or telephone number provided in these Terms and Conditions.

Risk relating to goods will pass in accordance with applicable consumer law.

11. Inspection of Products

Customers should inspect their order after receiving it.

If a product appears to be damaged, defective, incorrect, or materially different from what was ordered, customers should contact us as soon as reasonably possible and provide sufficient information for us to investigate the issue.

Depending on the circumstances, we may request photographs or other reasonable evidence showing the condition of the product.

Customers should not intentionally damage, alter, wash, excessively wear, or otherwise interfere with an item after discovering a potential defect where doing so could make assessment of the issue more difficult.

Nothing in this section affects statutory consumer rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods.

12. Returns, Cancellations and Refunds

Any return, cancellation, or refund request will be handled in accordance with the applicable return and refund terms and relevant UK consumer law.

Customers should contact us promptly when requesting a return or reporting a problem with an order.

Returned products may need to satisfy applicable return requirements, including requirements concerning their condition, packaging, hygiene, use, and eligibility for return.

Certain products may be subject to restrictions on returns where permitted by law, particularly where hygiene protection is relevant.

This may be relevant to certain swimwear products where applicable.

Any restriction will not remove statutory rights where goods are faulty, damaged, incorrectly supplied, or not as described.

Where a refund is approved, it will normally be processed to an appropriate payment method.

13. Clothing Sizes, Fit and Care

Customers are responsible for selecting the appropriate size before completing an order.

Clothing fit may vary depending on product design, fabric, construction, intended fit, and individual body measurements.

Where sizing information is available, customers should review it before ordering.

Any measurements provided are intended to assist with product selection and reasonable minor variations may occur.

Customers should follow any care instructions supplied with the product.

Damage caused by failure to follow reasonable washing, drying, storage, ironing, or garment care instructions may not constitute a product defect.

Normal wear and tear resulting from ordinary use is not considered a manufacturing defect.

14. Swimwear and Hygiene Considerations

Due to the personal nature of swimwear, customers should take reasonable care when trying on such products.

Where hygiene protection, protective strips, labels, tags, or similar protective features are supplied with swimwear, they should not be removed until the customer has decided to keep the item.

Any return restrictions concerning sealed or hygiene-sensitive products will apply only where legally permitted.

We reserve the right to assess the condition of returned products before determining whether a return satisfies the applicable requirements.

This section does not limit legal rights relating to faulty, damaged, misdescribed, or otherwise non-conforming products.

15. Website Use

You may use this website only for lawful purposes.

You must not use the website in a way that could damage, disable, overload, disrupt, or impair the website or interfere with another person's use of it.

You must not attempt to gain unauthorised access to any part of the website, its underlying systems, customer accounts, databases, servers, or restricted areas.

You must not knowingly introduce viruses, malicious code, automated attacks, or other harmful technology.

You must not use information from the website for fraudulent, misleading, abusive, unlawful, or unauthorised commercial purposes.

We may restrict or suspend access where we reasonably believe that the website is being misused.

16. Intellectual Property

The content presented on this website may include text, product descriptions, graphics, layout elements, photographs, illustrations, logos, software, design elements, and other materials.

Such content may be protected by intellectual property rights belonging to us or to relevant rights holders.

Website content may be viewed and used for normal personal shopping purposes.

You must not reproduce, republish, distribute, modify, sell, commercially exploit, or systematically copy protected website content without appropriate permission.

Nothing in these Terms and Conditions transfers ownership of intellectual property rights to website users.

17. Promotions and Discount Offers

Any promotion, discount, promotional code, special offer, or reduced-price campaign may be subject to additional conditions communicated at the time of the promotion.

Unless otherwise stated, promotions may be limited by product, quantity, availability, eligibility, or duration.

Promotional codes may not be exchanged for cash.

We may reject a promotional code that is expired, invalid, incorrectly used, or applied contrary to the applicable promotional conditions.

We may cancel orders involving obvious abuse, manipulation, duplication, or unauthorised use of promotional offers.

Where a refund applies to a discounted product, the refundable amount will normally be based on the amount actually paid for that product.

18. Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful under UK law.

We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We will not be responsible for losses that were not reasonably foreseeable at the time the contract was formed.

We are not responsible for losses arising solely from misuse of a product, failure to follow reasonable product care instructions, or use of a product for a purpose for which it was not reasonably intended.

Products sold through this website are intended primarily for private consumer use unless otherwise stated.

Your statutory consumer rights remain unaffected.

19. Changes to These Terms and Website

We may update these Terms and Conditions when reasonably necessary to reflect changes in our operations, products, website functionality, business procedures, or legal obligations.

Updated terms may be published on the website and will apply from the point at which they become effective.

Changes will not normally alter contractual rights that have already arisen under an accepted order unless permitted or required by law.

We may also modify, suspend, remove, or replace website content, product ranges, features, or functionality where reasonably necessary.

Customers are encouraged to review the Terms and Conditions when placing a new order.

20. Governing Law, Consumer Rights and Contact

These Terms and Conditions are intended to operate in accordance with applicable laws of the United Kingdom.

If you are a consumer, you continue to benefit from all mandatory legal protections available to you under applicable consumer legislation.

Nothing in these Terms and Conditions is intended to waive, restrict, or remove rights that cannot legally be excluded.

If a provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If you have questions concerning these Terms and Conditions, an order, a product, or the use of this website, you may contact: